Privacy Policy

1. Who we are

Leehoodph is operated by LEE HOOD PLUMBING & HEATING LIMITED (Company No. 04606208), registered in England & Wales at 187 Wold Road, Hull, East Yorkshire, United Kingdom, HU5 5PH. We are the data controller for personal data processed through leehoodph.shop. You can contact us at support@leehoodph.shop.

2. What we collect

• Order details: your name, email, delivery address, and the items you order.
• Contact & enquiry details: information you submit through our contact or bulk enquiry forms.
• Payment information: card payments are processed by our payment providers (such as Stripe and PayPal). We receive confirmation of payment and limited details (for example, the last four digits and card type) but we do not collect or store your full card number.
• Technical data: basic information such as your IP address, browser type and pages visited, used to keep the site secure and working.

3. How and why we use your data

4. Who we share data with

We share personal data only as needed to run the shop, with:

• Payment processors (e.g. Stripe, PayPal) to take payment securely;
• Shipping and fulfilment partners to deliver your order;
• Email and hosting providers that operate our website and communications;
• Professional advisers and authorities where the law requires it.

We never sell your personal data.

5. International transfers

Some providers may process data outside your country. Where we transfer personal data internationally, we rely on appropriate safeguards such as Standard Contractual Clauses or an equivalent recognised mechanism.

6. How long we keep it

We keep order and transaction records for as long as needed to fulfil the order and to meet legal, tax and accounting requirements (generally up to 6–7 years). Enquiry messages are kept only as long as needed to handle your request.

7. Your rights (GDPR)

If you are in the UK or EU, you have the right to:

• access a copy of your personal data;
• correct inaccurate data;
• ask us to erase data or restrict how we use it;
• object to processing based on legitimate interests;
• data portability; and
• withdraw consent at any time.

To exercise any right, email support@leehoodph.shop. You may also complain to your local data protection authority (in the UK, the Information Commissioner's Office).

8. Your rights (California / CCPA)

California residents may request to know what personal information we collect, request deletion, and request correction. We do not sell or share personal information for cross-context behavioural advertising, and we will not discriminate against you for exercising your rights. To make a request, contact support@leehoodph.shop.

9. Cookies

We use a small number of essential cookies and similar technologies to keep your cart working and the site secure. We do not use cookies for third-party advertising. You can control cookies through your browser settings.

10. Changes to this policy

We may update this policy from time to time. The “last updated” date above shows the latest version. Material changes will be highlighted on this page.